Placing an order
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:
i) We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
ii) Once payment has been received for your goods we will despatch your goods to you. This process can take up to 2 working days.
iii) If an issue occurs regarding your payment we will contact you within the above mentioned 2 working days.
iv) Island Jewellers use paypal as our preferred method of payment if you do not have a paypal account payments can be made over the phone or by cheque.
v) We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.
vi) When we despatch your goods, we will send you a confirmation email (“Despatch Email”). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.
We do not have to accept your order, and in particular, we will not accept your order if:
I) we do not have the goods in stock/the goods in stock appear to be damaged;
II) your payment is not authorised;
III) there is an error on our Website regarding the price or other details of the goods;
IV) you have cancelled your order in accordance with the instructions below
We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Cancelling an order before despatch
i) If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.
ii) Items which have been altered in size or have had their appearance altered in anyway at the request or the purchaser will have a penalty charge of the cost of the alteration deducted from the money returned to them.
Returning goods after despatch
When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 14 days (from delivery of the goods to you) which includes any statutory cooling off period. This cooling off period is ative for online orders only.
This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 14 days after the day following delivery of the goods.
Unless we are at fault (for example where you have received faulty items), certain items are excluded from the cooling off period guarantee: these include Sized or engraved items, as well as pierced items where their packaging has been opened.
If you do receive faulty goods, please contact us at firstname.lastname@example.org we will ask you to return the item/items and we will send a replacement. If you no longer require the item and you have contacted us within the 14 day cooling off period we will refund you in full for the item.
i) If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
ii) We accept refunds or exchanges of pierced items provided they are returned in their original (unopened) packaging. If you would like to return your pierced items please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.
Please see our Delivery and Returns page.
Pricing and payment
i) Prices throughout the Website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website.
ii) While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.
iii) If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.